Terms & Returns
Shipping & Returns
This page outlines the shipping process and return policy for products offered through this website, dustlightarchive.com, operated by SLEH Media under the brand Dustlight Archive.
1. Digital Downloads (LUTs & Presets)
All digital products, such as LUTs and Lightroom presets, are delivered as instant downloads after successful payment.
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No shipping costs apply.
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Due to the nature of digital content, returns or refunds are not possible once the download has been initiated (in accordance with § 356 (5) BGB and Art. 16 lit. m of the EU Consumer Rights Directive).
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If you encounter technical problems with your files, please contact us at:
2. Fine Art Prints (fulfilled by theprintspace)
All fine art prints are printed and shipped on demand by our trusted partner theprintspace – a leading professional print lab with facilities in London (UK) and Düsseldorf (Germany).
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Prints are typically dispatched within 2–5 business days.
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Shipping costs and delivery times depend on your location.
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Orders are securely packaged and fully trackable.
Theprintspace handles production, shipping, and customer service for all print orders.
If you have any questions about:
– Damaged or lost shipments
– Packaging or delivery issues
– Order status
please contact theprintspace directly via their website:
3. Returns & Refunds (Physical Prints)
Fine art prints are made to order. Returns or exchanges are only accepted in the case of production defects or damage during shipping.
Such issues must be reported to theprintspace within 7 days of delivery. General returns due to change of mind are not possible.
4. Contact
For questions related to this website or your digital purchases, contact:
SLEH Media – Dustlight Archive
Christopher Melzig
Grunewaldstr. 17
40789 Monheim am Rhein
Germany